Job Title: Helpdesk Technician
Duration (Contract): 12 Months
Client Location: Nashville, TN 37243
Location Preference: Onsite
Job Description:
Required Skills, Experiences, Education and Competencies:
IT Call Center Experience preferred
Able to handle call volume of up to 30 calls per day.
People/Customer Service skills required:
Printer Administration and Troubleshooting
Server Print Queue, and local Queues
Active Directory Management
Able to navigate Different OUs
Able to look up attributes
Able to reset password and unlock accounts.
iOS Management, Support, and Deployment
Setting up new phones/Ipads
Resetting iTunes accounts
Resetting network settings
Backup/Restore device data
Video Conferencing
Cisco WebEx
MS Teams
Cisco Presence video solutions
Network troubleshooting
Internal vs external
VPN
LTE
Wifi
Application Troubleshooting
Account permission
Compatibility settings
Browser vs installed
Remote support
MSRA
RDP
TEAMs
Webex
Hardware Deployment
ServiceNow
Ticket management
Ticket assignment
The hourly range for roles of this nature are $25.00 to $30.00/hr. Rates are heavily dependent on skills, experience, location, and industry.
cyberThink is an Equal Opportunity Employer.
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