Help Desk Specialist Job at Piper Companies, Kansas City, MO

  • Piper Companies
  • Kansas City, MO

Job Description

Zachary Piper Solutions is seeking an Help Desk Specialist to join a DoD program that is fully-funded through 2028, supporting the Department of the Navy located in Kansas City, MO . The Help Desk Specialist will assist with end-user desktop support for a large enterprise network. This is a great opportunity to gain experience and grow within the Intelligence Community.This will start out as a night shift role, but after a few months the shifts will be open based on the candidates preference.

MUST HAVE COMPTIA SECURITY+ CERTIFICATION AND ACTIVE SECRET CLEARANCE

Responsibilities for the Help Desk Specialist include:
  • Assist with IT support for devices/technologies including laptops, desktops, printers, mobile phones, and other network devices
  • Help resolve connectivity, OS, Microsoft/Office, and Video Teleconference issues
  • Work directly with employees and officials to troubleshoot and resolve technical issues
  • Execute operations in support of the Enterprise Service Desk
  • Meet service goals by opening and closing tickets, executing scripts, and answering calls
Required Qualifications for the Help Desk Specialist include:
  • Must have an Active Secret Clearance
  • Entry level IT experience
  • Active IAT II Certification: CompTIA Security+, CCNA Security, CySA+, or equivalent/higher
  • Experience with troubleshooting, ticketing systems, and support for IT devices
Compensation for the Help Desk Specialist include:
  • Full Standard Benefits: PTO, Paid Holidays, Medical, Dental, Vision, 401K, Sick leave as required by law

$28.84/hr

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Job Tags

Permanent employment, Full time, Work at office, Remote work, Relocation, Shift work, Night shift

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