WHY WE WILL LOVE YOU You have a passion for delighting customers. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you. A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself. JOB TYPE – Hourly HOURS 34-40 hours per week. 8 am up until 11 pm, 7-8 hours per day, SHIFTS – 5 days per week, 3 full weekends a month. PAY - pay range for this role is between $23. 23 - 26.00 The anticipated posting closing date is on or around 8/24 WHAT YOU'LL BE DOING DAY TO DAY You’ll be building a customer‑centric culture by gathering customer feedback and providing insights to provide a simple, seamless and rewarding end‑to‑end journey for IKEA customers. Using data from the customer feedback tool to inform and educate the retail store team on the experiences of customers at each touchpoint. Providing customer insights & feedback around strengths, opportunities and following up on improvement action plans. Supporting IKEA events such as customer workshops, co‑worker engagement activities and community outreach. Integrating customer insight and feedback into key decision‑making processes. Presenting learnings and insights at store meetings and forums. TOGETHER AS A TEAM At IKEA it's all about our customers, and in Customer Relations we build and retain long‑lasting relationships with new and existing customers in a multichannel retail environment. We're a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We're a bunch of people who are truly passionate about people! Qualifications 2 years of experience working with multichannel customer journeys and customer support. Previous retail experience. Experience analyzing, planning and measuring performance. #J-18808-Ljbffr IKEA
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